1. Returns

Option 1 – No Refunds/Exchanges:

We do not accept returns or exchanges unless the item you purchased is defective. If you receive a defective item, please contact us at help@sureease.in with details of the product and the defect and make sure immediately at the time of open product record live video (video should be clear, view and genuine recorder no False/Fake/stop/edited). You can send the item you consider defective to:
SureEase , GROUND FLOOR 10 MUKADDAM MUNIRAM, COMPLEX AICHER PI-1 NOIDA, Greater Noida, Gautam Buddha Nagar, GREATER NOIDA, U.P – 201310

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a refund or a replacement as a result of the defect. If you are entitled to a replacement or refund, we will replace the product or refund the purchase price, using the original method of payment. (after proper validate pass)

Option 2 – Refunds Permitted:

We accept returns. make sure immediately at the time of open product record live video (video should be clear, view and genuine record no False/Fake/stop/edited) You can return unopened items in the original packaging within 3 days of your purchase with receipt or proof of purchase. If 3 days or more have passed since your purchase, we cannot offer you a refund or an exchange.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price and a credit will automatically be applied to your original method of payment.

Only regular priced items may be refunded. Sale items are non-refundable.

To follow-up on the status of your return, please contact us at help@sureease.in

2. Exchanges [if applicable in some case]

We only exchange goods if they are defective or damaged. In circumstances where you consider that a product is defective, you should promptly contact us at help@sureease.in with details of the product and the defect (make sure immediatly at the time of open product record live video (video should be clear, view and genuine recorder no False/Fake/stop/edited). You can send the item you consider defective to: Office: SureEase, GROUND FLOOR 10 MUKADDAM MUNIRAM, COMPLEX AICHER PI-1 NOIDA, Greater Noida, Gautam Buddha Nagar, GREATER NOIDA, U.P – 201310

Upon receipt of the returned product, we will fully examine it and notify you via e-mail, within a reasonable period of time, whether you are entitled to a replacement as a result of the defect. If you are eligible, we will send you a replacement product.

3. Exceptions [if applicable in some case]

Some items are non-refundable and non-exchangeable. These include: 

  • Gift cards
  • Coupon code
  • Promo code
  • Discount code/coupon
  • Downloadable software/Driver
  • Digital Products
  • Digital Course
  • Card print ribbon
  • Printer Inks
  • Digital Support
  • Digital Installation
  • Aadhaar Device include GPS, Biometrics device
  • RD service
  • Printable item – Digitally & Physically
  • Agency/Center
  • DSC + Token

Tracking Your Order:
Once your order has been dispatched, we will send you a confirmation email with tracking
information. You will be able to track your package directly on <track>

 

 

 

 

 

To return the item you purchased, please mail it to: SureEase, GROUND FLOOR 10 MUKADDAM MUNIRAM, COMPLEX AICHER PI-1 NOIDA, Greater Noida, Gautam Buddha Nagar, GREATER NOIDA, U.P – 201310

Refunds do not include any shipping and handling charges shown on the packaging slip or invoice. Shipping charges for all returns must be prepaid and insured by you. You are responsible for any loss or damage to hardware during shipment. We do not guarantee that we will receive your returned item. Shipping and handling charges are not refundable. Any amounts refunded will not include the cost of shipping.

Refunds & Returns Policy

Refunds & Returns Policy for SureEase

At SureEase, we strive to provide our customers with the best products and services while ensuring a seamless shopping experience. However, we understand that sometimes a purchase may not meet your expectations. To help you navigate our refund and returns process, please read our policy outlined below.

Order Cancellation

You can cancel your order at any time before it is packed and ready for dispatch. To avoid any inconvenience, we encourage you to contact our customer service team promptly if you decide to cancel your order.

Refund Process

In the case of a valid refund or cancellation, a deduction of 3.5% will be applied to the total amount. This fee helps us cover the transaction costs associated with processing your refund.

Non-Refundable and Non-Exchangeable Items

Certain items purchased through SureEase are designated as non-refundable and non-exchangeable. This policy applies to the following categories:

  1. Gift Cards: All sales of gift cards are final.
  2. Promo and Discount Codes: No refunds will be issued for any coupon codes, promo codes, or discount codes that have been redeemed.
  3. Digital Products: All downloadable software, drivers, digital products, and digital courses are final upon access or partial completion. Once downloaded, these items cannot be returned.
  4. Printer Supplies: Items such as card print ribbons and printer inks are non-refundable once opened.
  5. Digital Support and Installation Services: Any digital support services or installation services accessed are not eligible for a refund.
  6. Aadhaar Devices: Devices including GPS and biometric units fall into non-refundable categories.
  7. Renewals: Any renewals of services, such as RD renewals, are final and will not be refunded.
  8. Customizable Products: Products tailored to specific customer requests are non-refundable.
  9. Training and Educational Services: Enrollment in courses (online or offline) that have been accessed or attended is considered final and non-refundable.
  10. Printable Items: Once any printable item is downloaded or printed, it is not eligible for a refund or cancellation.

Important Note

We advise all customers to thoroughly review their purchases before completing a transaction, as certain items cannot be returned, exchanged, or refunded once the transaction is complete. Should you have any questions or concerns regarding your purchase or our policy, please feel free to reach out to our customer service team for clarification or assistance.

Conclusion

SureEase values our customers and is committed to ensuring a positive shopping experience. Our refund and returns policy is designed to create transparency and convenience while safeguarding both our customers and our business.

For additional information or inquiries regarding your order, please do not hesitate to contact us. Thank you for choosing SureEase!