Cancellation Policy

Understanding SureEase’s Cancellation Policy

At SureEase, we strive to provide our customers with flexibility and transparency in their purchasing journey. We understand that sometimes plans change, and you may need to cancel your order. Our cancellation policy is designed to ensure a smooth process while also protecting our business interests. Below, we detail our cancellation terms for your convenience.

Cancellation Before Dispatch

Customers have the ability to cancel their orders before they are packed and ready to dispatch. If you decide to cancel during this stage, you will be subject to a nominal fee of 3.5% of the total amount on all refund. This deduction reflects the Payment gateway and administrative costs associated with processing refunds.

Cancellation Post Dispatch

Once your order is packed, ready to dispatch (RTD), or has already been dispatched, the cancellation process changes. If you choose to cancel at this stage, you may incur additional charges. These charges cover the following:

  • Packaging costs
  • Ready-to-dispatch fees
  • Dispatching expenses
  • Courier fees
  • Payment gateway transaction charges (3.5% on txn value)

It’s essential to understand that these costs are necessary to maintain efficient operations and ensure that your orders are handled with care.

Non-Cancellation and Non-Refundable Items

Certain items sold by SureEase are non-cancellable and non-refundable. Once these products are purchased, we cannot accommodate cancellations or refunds due to their nature. These include, but are not limited to:

  • Downloadable Software, Files, or Products: Once downloaded, these items cannot be returned.
  • Digital Courses: Enrollment in any digital course is final once accessed or partially completed.
  • Digital Products and Services: This includes any digital drivers, software, installations, and support services.
  • Printable Items: Once printed or downloaded, these items are not eligible for refunds and cancel.
  • Renewals (e.g., RD renewals): Renewals of services are considered final and will not be refund.
  • Online Assistance and Support Services: If accessed or partially completed, these services cannot be refunded.
  • Customizable Products: Items that are tailored specifically to a customer’s request will not be eligible for cancellation or refund.
  • Training and Educational Services: Any courses or training (online/offline) that have been accessed or attended are final will be refund.

To ensure clarity, if you have accessed or partially completed any digital content, courses, or services, cancellation will not be permitted. Furthermore, any product or device that has been used, activated, or is not in its original condition will also fall under the non-refundable category.

Important

We’re introducing a small deduction of 3.5% on all online payment transactions for approved refunds. This ensures a smooth and seamless refund process for everyone involved. Thank you for your understanding and continued support!

Conclusion

At SureEase, we believe in maintaining honest and clear communication with our customers regarding our cancellation policy. While we offer the option to cancel before dispatch, we also need to protect our resources and ensure that non-cancellable items are communicated effectively. We appreciate your understanding and cooperation in adhering to these guidelines. Should you have any questions or require assistance, please do not hesitate to reach out to our customer support team. Thank you for choosing SureEase!

We want you to be completely happy with your purchase – please read our Privacy Policy , Term & Condition , Cancel & Refund , Cancellation Policy and Shipping policy for detailed information about our processes.

Thank you for choosing SureEase! We look forward to fulfilling your order and providing you with the best possible service.